Return & Refund Policy
Thank you for shopping with Lifecare Equipment (“we”, “us”, “our”). We value your trust and are committed to providing high-quality medical and healthcare products. This Return & Refund Policy explains how we handle product returns, exchanges, and refunds.
1. General Policy
We accept returns or exchanges only under specific conditions to ensure the safety, hygiene, and regulatory compliance of medical equipment.
All returns must be authorized in advance by our customer service team.
If your product arrives damaged, defective, or incorrect, please notify us within 3 days of delivery to qualify for a return or replacement.
2. Non-Returnable Items
Due to health and safety regulations, certain items cannot be returned once delivered, unless found defective or damaged on arrival. These include:
Disposable medical supplies (e.g., syringes, gloves, PPE, masks, catheters)
Opened or used medical devices
Customized or special-order equipment
Software or calibration-sensitive equipment
Defibrillators (AEDs) once the tamper seal is broken or pads have been used
Please ensure you verify product specifications and compatibility before placing an order.
3. Eligible Returns
We accept returns only in the following cases:
The product received is damaged or defective on delivery.
The wrong product or model was shipped.
The product is still sealed, unused, and in its original packaging (within 7 days of receipt).
Products must be returned with all original accessories, manuals, and packaging.
4. Return Process
To request a return:
Contact our customer support at info@lifecareequip.com or +971 52 268 8457 within the return period.
Provide your order number, product name, and reason for return.
Our team will review your request and provide return authorization and instructions.
After approval, you may ship or schedule pickup (where available).
Note: Unauthorized returns will not be accepted.
5. Refunds
Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
Approved refunds will be processed within 7–10 business days, using the original payment method.
Shipping fees, payment gateway charges, and customs duties (if any) are non-refundable.
If a replacement is preferred, we will arrange a new shipment after receiving the returned product.
6. Exchange Policy
Exchanges are allowed only for the same product model if defective or damaged.
If you wish to upgrade or change models, the difference in price will apply.
7. Cancellation Policy
Orders can be canceled before dispatch without any charges.
Once shipped, cancellations will be treated as a return and follow this policy.
Custom or pre-ordered items cannot be canceled once confirmed.
8. Contact Information
For return, refund, or exchange inquiries, please contact us:
Email: info@lifecareequip.com
Phone: +971 52 268 8457
Address: Khalid Bin Al Waleed Rd – Near ADCB Bank, Bur Dubai, UAE
Website: https://lifecareequip.com